What is the brand Puget Energy? It is one of the largest local energy providers in Washington state, serving about one million natural gas and electric customers in 10 counties. The company employs about 2,700 people and has a market share of approximately 18%. According to its website, it is the most trusted brand in the region. This rating is based on NPS (Net Promoter Score) and reflects customer satisfaction.
The brand originated in 1885 in Seattle, Washington, as a subsidiary of the Edison Electric Light Company. In 1885, Sydney Z. Mitchell, a partner in the Edison Electric Light Company, convinced his best friend to move west to the city. Together, the two began a promotional campaign that would eventually become the model for other electric service companies in the territory. Despite the name change, the company remained a family-owned company for over 100 years.
In the early part of the twentieth century, the company aggressively expanded its business in Washington state. It acquired streetcar and power companies in the region. In the early 1960s, Puget Sound Power & Light merged with a Seattle gas distributor, Washington Energy Company, to become Puget Energy. However, in the meantime, the company was undergoing a difficult restructuring process, resulting in increased costs and uncertainty.