While Facebook has abandoned the “move fast and break things” credo, Google values customer input and incorporates ideas into its products. Although Google does not have an innovation department, it does encourage its employees to contribute their ideas, which are often incorporated into future products. Employee feedback has helped Google improve its products and services. But it can also be used to improve its customer service. To learn more, read this article. It outlines some ways to leverage employee feedback for innovation.
Peer feedback is a powerful way to create connections. Googlers receive peer feedback as part of their performance reviews and are encouraged to share feedback year-round. Feedback should be given in the form of suggestions. When given in a supportive environment, it can lead to innovation. Googlers also experience psychological safety, which is crucial for innovation. The Google Brain team is responsible for collecting this feedback, which has led to improvements in core Google products such as Gmail’s Smart Reply feature. The company also increased the availability of Google Translate to over 100 languages.
Google is a leading example of an innovation company. Google, for example, rolled out new versions of Chrome every six weeks. This ‘half-baked’ approach allows Google to continuously improve products while still meeting the needs of its user base. The company also provides employees with 20% of their work time to work on passion projects. The culture of innovation is one of the reasons why Google has become the most popular browser in many countries.