What is Google Voice Interfaces and Chatbots? Innovation in eCommerce

If you have never heard of Google Voice interfaces and chatbots, you’re missing out on a huge opportunity. They are the next evolution in eCommerce. Imagine shopping for products and ordering through your voice, instead of typing out the information. Imagine the time saved! It will be quicker and easier than ever to place orders with the convenience of voice. So, what is Google doing to make it happen?

A new AI solution is bringing conversational capabilities to people with dementia. While many people with dementia still retain conversational abilities, the frustration and shame associated with being unable to understand others’ messages can make it nearly impossible to engage in everyday conversations. Russian technology company Endurance developed a companion chatbot that could analyze the conversational branches to identify if there is a problem with immediate recollection.

While these systems are still in their early stages, they have already been widely adopted in various industries, from the healthcare field to the retail industry. In addition to voice interfaces, chatbots use computer programs to mimic human conversation. They use artificial intelligence, deep learning, Big Data, natural language processing, and natural language generation to understand and interact with users in a variety of ways. The main difference between chatbots and voice interfaces lies in their methods of interaction with users.

A chatbot can be a great addition to any company’s online presence. For instance, companies can link their website from Google Assistant. When implementing voice interfaces, companies should clearly define their goals and develop an Alexa skill. Chatbots can also be used to create a new customer experience. Whether it is a customer service representative, sales staff, or a sales representative, voice chatbots are the future of commerce.