So, what is Google Sympathy? And why does it matter? The answer is that Google treats its employees as its most valuable assets. Its offices are jammed with people, and all-hands meetings are held every Friday. Its management encourages transgressions – but only within a narrow framework. The company also believes that innovation comes from a combination of creativity and transgressive behavior. The key to success? Innovation.
The first ten percent of the 20 percent time is dedicated to “sleeping”, “drinking on the job,” and “creative activities.” The other ten percent is spent on things like writing blog posts about creative uses of the twenty-percent time. Google has used the 20 percent rule to test the boundaries of their benevolent communist regime, and it may be a form of employee sabotage.
In the diagram above, we can see that the arrows indicate the feedback loops between stakeholders and The Google Platform. The ecosystem model was crafted by the authors, but it is also the creation of Google. Google executives may not be aligned with this model. The main problem with this approach is that it emphasizes innovation as an enclosed system rather than an ecosystem. In addition, this ecosystem model exists on a two-dimensional plane and appears to be autopoetic.